sicodice Account & Payment FAQ

Our sicodice platform is available only in jurisdictions where local law permits online gaming and wagering. We do not operate under any government license or regulatory approval. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are in a region where online wagering is prohibited, we cannot provide service. We recommend checking your local regulations before attempting to create an account. Access from Jakarta, Surabaya, Bandung, Medan, and other Indonesian cities is subject to local legal status.

Yes. We at sicodice accept deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. You can also use online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you add a payment method to your sicodice account, select your preferred bank or e-wallet from the list. For bank transfers, provide your account number and name; we verify it matches your KYC identity. E-wallet deposits are instant; bank transfers typically process within one to two business hours during banking hours. Withdrawal requests follow the same timeline after account verification.

KYC (Know Your Customer) verification on sicodice requires two documents: a valid identity document (Indonesian KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months). Upload clear photos or scans of both documents via your account settings. Our team reviews submissions within one business day. If documents are unclear or do not match your registered name, we will request resubmission. Once approved, you can deposit and withdraw immediately. KYC is mandatory before any financial transaction on sicodice.

Log into your sicodice account and navigate to Settings. You can update your email, phone number, password, and notification preferences. To pause or restrict your account temporarily, contact our support team with your request. We can place a hold on your account for a specified period (e.g., during Idul Fitri or Idul Adha holidays if you prefer not to access the platform). Account restrictions are reversible; you can request removal at any time. We do not offer permanent account controls or account preferences through the account interface — these requests must be made via support.

Our support team responds to account and payment inquiries during standard business hours (Monday to Friday, 09:00–18:00 local time). Queries submitted outside these hours are queued and answered the next business day. Urgent issues (account lockout, unauthorized access, payment disputes) are prioritized. For non-urgent questions, expect a response within 4–8 hours during business hours. We communicate via email or in-app messaging. If you do not receive a response within 24 hours, follow up with your ticket number.

Promotion codes on sicodice are entered during account registration or in the Promotions section of your account dashboard. After logging in, navigate to Promotions, select "Redeem Code," and paste the code. The system validates it immediately. If the code is valid and you meet the eligibility criteria (new account, minimum deposit, etc.), the offer is applied to your account. Codes are case-sensitive and expire on the date specified. If a code does not work, verify the spelling and expiration date, or contact support with the code and your account email.

We at sicodice do not charge deposit or withdrawal fees. However, your bank or e-wallet provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may apply their own fees depending on your account type and transaction size. These fees are set by your financial institution, not by sicodice. When you initiate a withdrawal, the amount shown is what you will receive after any bank or e-wallet deductions. If you are unsure about fees, check your bank's fee schedule or contact your e-wallet provider directly.

Our sicodice platform covers major football leagues and tournaments: Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, Bundesliga, and international tournaments (World Cup, Piala Asia). We also offer live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Market availability varies by region and season. Check the sicodice app or website for current fixtures and odds. During major tournaments like Piala AFF or Champions League, we expand coverage with additional markets and live-streaming options.

We at sicodice use industry-standard encryption (SSL/TLS) to protect your data in transit. Your password is hashed and never stored in plain text. We recommend enabling two-factor authentication (2FA) in your account settings — you will receive a verification code via SMS or email each time you log in from a new device. If you suspect unauthorized access, change your password immediately and contact support. We monitor accounts for suspicious activity and may flag unusual transactions for manual review. Never share your password or 2FA code with anyone, including sicodice staff.

Your personal information (name, identity number, phone, email, bank account) is encrypted and used only for account verification, payment processing, and regulatory compliance. We do not sell or share your data with third parties except as required by law or to process your payments. We retain your data for the duration of your account plus a statutory retention period. You have the right to request access to your data or ask for deletion (subject to legal obligations). For data-related requests, contact our support team with your account email and a description of your request.

On the sicodice login page, click "Forgot your password?" Enter your registered email address. We send a password-reset link within seconds. Click the link in your email (valid for 24 hours) and create a new password. Use a combination of uppercase, lowercase, numbers, and symbols for security. If you do not receive the email, check your spam folder or contact support. Do not share your password-reset link with anyone. If you cannot access your email, contact support with your account username and registered phone number for identity verification.

Our services on sicodice are available only where local law permits online gaming and wagering. We are not licensed, regulated, or endorsed by any government authority. We do not operate under any country's gaming license. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If your region prohibits online wagering, we cannot provide service. By creating an account on sicodice, you confirm that you are accessing the platform from a jurisdiction where it is legal to do so.