sicodice Platform Privacy Notice

This page describes what we collect when you use sicodice and how we keep that data protected. When you open a sicodice account, submit identity documents for verification (KYC), or deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we gather personal information needed to verify your identity, process your payment, and comply with local regulations. We encrypt this data, store it securely, and do not sell it to third parties except where required by law.

We at sicodice understand that your privacy is central to trust. This notice explains our data practices in plain language—what we collect, who has access, how long we retain information, and what rights you have. Our policy applies whenever you access sicodice from Jakarta, Surabaya, Bandung, Medan, or any other location where our service is available. If you have questions about how we handle your data, contact our support team in English via the channels listed at the end of this page.

Your continued use of sicodice confirms you accept this privacy notice. We update this page periodically and notify you of material changes via email. Changes take effect when we post them.

What we collect when you use sicodice

We collect your email address and phone number when you register. During KYC verification, we ask for your full name, date of birth, national ID number (KTP), and a copy of your identity document—national ID card, passport, or driver's license. We also collect your payment method details (bank account or e-wallet identifier) and transaction history once you deposit. If you contact our support team, we keep records of your messages. We log your login times, IP address, device type, and browser data. All of this information is used to verify your identity, process payments, detect fraud, and comply with Indonesian and international gaming regulations.

How we use your data on sicodice

We use your email and phone to verify your account and send you important notifications—deposit confirmations, withdrawal status, security alerts, and policy updates. We use your KYC documents to confirm your identity and age before allowing access to real-money games. This verification is required by Indonesian gaming law and protects you and sicodice. We use your payment method to process deposits and withdrawals; your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking) also receives confirmation of the transaction.

We retain your transaction history to track your account activity, detect unusual patterns (potential fraud), and respond to disputes. We use your IP address and device logs to prevent multi-accounting and unauthorized access. During major tournaments like Liga 1, Piala Indonesia, Piala AFF, or Champions League, we monitor account patterns to ensure fair play. We may share transaction summaries with payment processors and compliance teams, but we never sell your personal data to advertisers or marketing firms.

Third parties who access your data

We work with KYC verification service providers who check your identity documents and return a pass/fail result. These providers do not store your documents; they verify and discard them. We use payment processors connected to local payment, online payment, e-wallet, mobile banking, local payment, online payment, and the banks e-wallet, mobile banking, local payment, and online payment. These processors confirm your transaction and pass us a confirmation code—they do not have access to your sicodice account balance or game history. We may disclose information to comply with court orders, regulatory requests, or law enforcement inquiries. We will never share your data except as outlined here or as required by law.

Data retention and security

We retain your account information while your account is active. After you close your account, we keep records for a minimum of 5 years to comply with banking and gaming regulations, even if you request deletion. Your password is encrypted with a hashing algorithm; we cannot retrieve it and do not store it in plain text. Your data is encrypted in transit (SSL/TLS) and at rest on our servers. We use two-factor authentication (2FA) to protect your login and recommend enabling it. Our servers may be located outside Indonesia; by using sicodice, you acknowledge that your data may be processed internationally.

Your rights and how to contact us

You have the right to request a copy of all personal data we hold about you. You may request correction of inaccurate data or deletion of your account. To exercise these rights, email our privacy team at [privacy contact email]. We respond within 14 business days (or longer if your request is complex). Note that deletion of your account does not erase records required by law, nor does it remove transaction history that we must retain for regulatory compliance.

We use cookies to maintain your login session and remember your preferences. Session cookies expire when you log out. Optional cookies track your behavior to improve our service; you can disable these in your browser settings. We do not use cookies to track you across other websites. If you have concerns about our privacy practices or believe we have violated your rights, contact our privacy team directly.

Our commitment is clear: we collect only data necessary to operate sicodice, we protect it with industry-standard encryption, and we respect your rights under local law. For privacy inquiries, contact our English-speaking support team. This policy is effective immediately and applies to all users accessing sicodice from supported jurisdictions. We reserve the right to update this notice; continued use of sicodice after updates means you accept the new terms.